Install - Upgrade
How to fix customized login and profile after upgrading to v7.0
With the release of 7.0 the default login page has been modified to simplify the customization process. If you are having an issue with the login page not displaying, after upgrading to v7.0, you will need to delete the custom CSS code and start from ...
Unified Workspace Support for Windows Server 2022
Issue Is Windows Server 2022 supported by Unified Workspace? Solution We are still in full testing of UW on Windows Server 2022, however we are seeing that UW functions properly on Server 2022. The issue we have with Windows Server 2022 is that our ...
UW moving from Oracle JRE to OpenJDK
Background With release 6.5.6.13 UW moves from using Oracle's Java SE (JRE) to using OpenJDK. This change is due to Oracle changing their licensing requirements for Java SE. As of January 2019, Oracle requires a commercial license for use of Java ...
Pre-Installation Guide for LUW+AD LDS
LUW 6.5 now includes support for using Microsoft's Active Directory Lightweight Services. The benefits of this new architecture cannot be accessed with an upgrade but will require a fresh install. For detailed requirements on installing LUW using ...
Move Unified Workspace to a new path
Many customers have webNetwork / Unified Workspace (UW) installed in c:\stoneware which has been the default for many years. With 6.4.7.x the default has been changed to c:\UnifiedWorkspace. Some customers have asked how do I move c:\stoneware to ...
Temp filename too long to delete or move
Issue: When a customers is trying to delete the c:\stoneware\temp\ files in Windows, Windows is giving an error that some of the file names are too long to delete. The Customer can also see a similar issue when trying to make a backup of the ...
What ports does UW/webNetwork use by default ?
Have a relay in the DMZ and need to know what ports on the firewall need to be opened. 80 - TCP - Relay Port - Client > Relay 443 - TCP - Relay Port - Client > Relay 1099 - TCP - RMI port - Loader <> Relay 3390 - TCP - Proxy port (If using Proxy ...
Authentication error while trying to complete installation wizard
During a new install, the customer completed wizard #1 and UW/webNetwork restarted and then started wizard #2. It asked for a username and password and that was entered but it continued to prompt for the password. This can happen for a few reasons. ...
Java caches dns entries
When a dns name changes, we have to restart portal it to use the new dns name. Is there a way to disable this in Java ? Java by defaults caches successful dns resolutions, this can be changed by editing the /stoneware/jre/lib/security/java.security ...
Server Install Progression
The installation progression can be found in this chart.
Install a new relay / loader
If you already have a working webNetwork system and need to add an additional Relay or Server (loader) then the following information can be used. First, if you did not do your initial install or have never installed webNetwork and do not feel ...
Upgrade notes for upgrade/full install
Please see the following documentation for information regarding the upgrading of Unified Workspace:
Setup Self User registration
Issue Making sure User Registration is properly configured. Solution First thing to check is if the relay has been configured to allow self registration. Has the proper context been added to the relay config to allow the creation of users in the ...
Does webNetwork work with a Single-Label DNS name ?
No, webNetwork does not work with a single-label dns name. Microsoft seems to discourage the use of single-label dns names. http://support.microsoft.com/kb/300684 Explains the downsides of a single-label DNS name.
Move webNetwork to different server
*** If you are moving to a different OS, please see : https://helpdesk.lenovosoftware.com/portal/kb/articles/migrate-webnetwork-to-windows-linux-22-8-2017 *** Keeping the same OS / version / IP As long as you are keeping the same OS/ version/IP then ...
Convert / upgrade 32 bit Stoneware webNetwork system to 64 bit
Your OS and hardware must be 64 bit for this to work. The only difference between 32 bit and 64 bit webNetwork install are the JRE (Java) files. Shut down webNetwork Backup old stoneware system ( c:\stoneware or /usr/stoneware ) Install 64 bit ...
Java Applets not working after new Java version released
Issue Now that Oracle is updating Java on an accelerated basis, they are also forcing users to update by setting a minimum Java version. When your client launches a Java Applet, it is directed to contact the following URL and compare the Java version ...
Linux installer fails with a NullPointerException
Due to a bug in the installer for Linux you may get a NullPointerException error when trying to launch the webNetwork installer. This can happen in gui mode or console mode. The workaround is to take the .bin install file and put it 2 levels deep ...
Update schema during upgrades.
During an upgrade, it says that I may have to make changed to update the schema. During an upgrade, the schema usually requires updating to add new attributes for webNetwork. If you use eDirectory there is typically nothing else that has to be done. ...
Errors during the upgrade of webNetwork.
When upgrading webNetwork to the latest version you may see the following errors in the webNetworktrace.log or the 8090 management console wizard logs. Upgrade Wizard : [com.stoneware.service.Ant]: Unable to create object: ...
Running Analytics Migration Wizard
After applying a Service Pack, not all of the Analytics reports work. Some show an error: Unable to Run Report The database that contains the information for this report is not currently available. Please try again later. If you continue to have an ...
Guide for upgrade of webNetwork on Windows Server
Problem: How to upgrade webNetwork on Windows Server. Solution(s): The following document can be used as a reference when upgrading webNetwork on a Windows based Server.
Description of a tile in webAdmin shows @@i18n:com.stoneware.i18n
With brand new installs of 6.3 the descriptions for tiles will show something like : @@i18n:com.stoneware.i18n.directory:Link_Description_File_Services_Admin@@ In the past this simply said : File Services Admin This new method allows for localization ...
Encrypted DX tags
The following DX tags should be set to encrypted: swareCfgMailswarePassword swareCfgSchoolswarePassword swareLoginPolicyswareRADIUSSecret swareMapswarePassword swareRelayConfigurationswareRADIUSSecret swareReportConnectionswarePassword ...
Stoneware Environment Check Utility
Problem: Need to run Stoneware Environment Check (Env Check) for pre-installation, troubleshoot issues or general health check of directory and DNS. Solution(s): Once utility is installed and launched, you will find three options to choose from on ...
How much hard disk space in Active Directory does webNetwork use?
Problem: Need specifications for webNetwork installation and how it effects current Active Directory environment. Prerequisite(s): Specifications based on webNetwork 6.3.0.199 Specifications based on Active Directory 2012 R2 server (2012 domain) ...
Change webNetwork License File
To change/update your webNetwork license: Login to the Customer Portal, download your webNetwork license (license.sw). Copy the license file to each webNetwork server, replacing the existing file. The license file goes in the \stoneware\config ...
Enable - Disable httpOnly security flag
By default in 6.4 Java Applets are now disabled due to best practices of secure cookie handling. After upgrading to 6.4 and running the system check you may see an alert such as : "Due to a security configuration, Java Applets are not supported." ...
Latest Schema Report
Schema report for the latest version of Unified Workspace can be downloaded here.. You can view your server's current Schema Report by going to https://<ServerAddress>/swAdmin/schemaReport.jsp keywords: schema dump, webNetwork, wN, directory
How is data secured in Unified Workspace
Some customers have asked if Unified Workspace is FIPS Certified and specifically FIPS 140-2. Being FIPS certified means that your software uses FIPS certified cryptographic modules and has been verified by one of the approved NIST laboratories. ...
How to upgrade Unified Workspace
Problem: Need to know the process of how to upgrade. Prerequisite(s): webNetwork 6.0 or higher* 64-bit OS Valid license for version trying to upgrade Schedule downtime for upgrade Solution(s): Upgrading has the following basic steps. IMPORTANT - ...
How to rollback an upgrade Unified Workspace
Problem: Experienced any issue on newer code and need to revert back to older version of Unified Workspace. Prerequisite(s): Need a backup copy of "stoneware" folder for older version Solution(s): Follow these simple steps to revert back. Shutdown ...
How to download Unified Workspace software and license
Problem: Need to download new license or software for upgrade or installation. Prerequisite(s): Must know your customer username and password* Solution(s): Follow the below steps. Go to https://customer.lenovosoftware.com/ Login with your customer ...
6.4 upgrade stuck checking databases
Issue: When running the 6.4.x installer to upgrade from 6.3.x, the process has bee stuck at the "Checking databases" step for a considerable amount of time. Solution: The Checking "databases" step is actually modifying the contents of any hSQL ...
Potential issues with HSQL database during upgrades
With the release if 6.3.1.x and higher the HSQL database was updated. This upgrade requires us to check each of your HSQL database files in \stoneware\hsql and upgrade the format to a newer storage method. It does this by reading the data from each ...
Apply Unified Workspace license
Issue: A customer has an updated license file and needs to apply it to their Unified Workspace (UW) servers. Solution: To apply the updated license file to each UW server: Login to the Customer Portal, download your Unified Workspace license ...