How to download Unified Workspace software and license

How to download Unified Workspace software and license

Problem:  Need to download new license or software for upgrade or installation.



Prerequisite(s):
  • Must know your customer username and password*


Solution(s):  Follow the below steps.
  • Go to https://customer.lenovosoftware.com/
  • Login with your customer username and password
  • Click on Customer workspace
  • Click on LUW Downloads for software download
  • Click on Product Licenses for license download

IMPORTANT - if you do not see a license file available (and you believe you should have one) contact support.



Reference(s):


*Contact support if you do not know this information.  You can reset your password yourself using the Password Reset feature or you can contact support to reset your password.
    • Related Articles

    • Apply Unified Workspace license

      Issue: Customer has an updated license file and needs to apply it to their Unified Workspace servers. Solution: To apply the updated license file to each UW server: Login to the Customer Portal, download your Unified Workspace license (appropriate ...
    • How to upgrade Unified Workspace

      Problem:  Need to know the process of how to upgrade. Prerequisite(s): webNetwork 6.0 or higher* 64-bit OS Valid license for version trying to upgrade Schedule downtime for upgrade Solution(s):  Upgrading has the following basic steps. IMPORTANT - ...
    • Unified Workspace Specifications

      Latest Version 7.0.0.63 Browser Requirements Lenovo Unified Workspace requires a browser with JavasScript support.  Clients will need to meet the minimal requirements of a browser and Internet/network connections for full functionality. The list ...
    • Unified Workspace Helper Applications

      Mobile Workspace Applications allow access to Lenovo Software's Unified Workplace system from the native operating system desktop.  Mobile Workspace Applications Operating System Link Apple iOS Download Android Download webPass Extensions Browsers ...
    • Lenovo Unified Workspace 7.0.0.63 Released

      Highlights of Unified Workspace 7.0.0.63 Before you install: Please view the installation notes here. 7.0.0.63 Requires new 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.0.63 New Profile Style New Login ...
    • Popular Articles

    • Old Browser Versions

      Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time.   This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
    • LCS Redirection

      Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
    • Time windows allows for Service Shutdown

      Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
    • How to disable password saving - Internet Explorer

      Having multiple methods for saving a password in the browser can cause confusion for the user.   To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
    • How to disable password saving - Chrome

      Having multiple methods for saving a password in the browser can cause confusion for the user.  To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...
    • Recent Articles

    • SAML Service Provider

      Issue How can I use a 3rd Party service (such as ADFS, Office365, or OneLogin) to SSO into UW? Solution The SAML Service Provider (SP) features allows another Identity Provider (IDP) to single sign-on into Unified Workspace using SAML for a seamless ...
    • Lenovo Unified Workspace 7.0.0.63 Released

      Highlights of Unified Workspace 7.0.0.63 Before you install: Please view the installation notes here. 7.0.0.63 Requires new 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.0.63 New Profile Style New Login ...
    • How to fix customized login and profile after upgrading to v7.0

      With the release of 7.0 the default login page has been modified to simplify the customization process.  If you are having an issue with the login page not displaying, after upgrading to v7.0, you will need to delete the custom CSS code and start ...
    • SAML SP - Sync Directory Password

      Login script to prompt for directory password Since the user does not login into Unified Workspace with a password, we cannot capture the password to use in the @@password@@ variable.  If you would like to use the Active Directory password for other ...
    • MySQL 8 SSL

      Issue Admin is making a database connection to a MySQL 8 database.  When clicking the Ping button on the DB Connection object, the following error is presented: WARN: Establishing SSL connection without server's identity verification is not ...