Lenovo Software Help Center

LanSchool Classic and Air now have their own dedicated support areas.

Please visit https://helpdesk.lanschool.com for support with LanSchool Classic.
Please visit https://helpdesk.lanschoolair.com for support with LanSchool Air.

    • Popular Articles

    • Old Browser Versions

      Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time.   This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
    • LCS Redirection

      Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
    • Time windows allows for Service Shutdown

      Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
    • How to disable password saving - Internet Explorer

      Having multiple methods for saving a password in the browser can cause confusion for the user.   To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
    • How to disable password saving - Chrome

      Having multiple methods for saving a password in the browser can cause confusion for the user.  To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...
    • Recent Articles

    • SAML Service Provider

      Issue How can I use a 3rd Party service (such as ADFS, Office365, or OneLogin) to SSO into UW? Solution The SAML Service Provider (SP) features allows another Identity Provider (IDP) to single sign-on into Unified Workspace using SAML for a seamless ...
    • Lenovo Unified Workspace Released

      Highlights of Unified Workspace Before you install: Please view the installation notes here. Requires new 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace New Profile Style New Login ...
    • How to fix customized login and profile after upgrading to v7.0

      With the release of 7.0 the default login page has been modified to simplify the customization process.  If you are having an issue with the login page not displaying, after upgrading to v7.0, you will need to delete the custom CSS code and start ...
    • SAML SP - Sync Directory Password

      Login script to prompt for directory password Since the user does not login into Unified Workspace with a password, we cannot capture the password to use in the @@password@@ variable.  If you would like to use the Active Directory password for other ...
    • MySQL 8 SSL

      Issue Admin is making a database connection to a MySQL 8 database.  When clicking the Ping button on the DB Connection object, the following error is presented: WARN: Establishing SSL connection without server's identity verification is not ...

    Lenovo Software Products

    Lenovo Software supports the following products: LanSchoolLanSchool Air, Unified Workspace and AirStack 

    If you are looking for support for your other Lenovo products please visit the Lenovo Support Site.

      Contact Us

      Unified Workplace : M-F, 8:00am-5:00pm EST

      LanSchool Classic : M-F, 8:00am-5:00pm EST 
      LanSchool Air : M-F, 8:00am-5:00pm EST

      Excludes holidays.

      Chat : Click the chat button in lower right corner

      Unified Workspace Email : support@lenovosoftware.com
      LanSchool Classic Email : support@lanschool.com
      LanSchool Air Email : support@lanschoolair.com
      LanSchool Classic Toll Free Phone : 877-394-0443
      LanSchool Classic International : +1 (317) 669-8766
      LanSchool Air : 833-801-5470
      Unified Workspace Toll Free to leave voice mail ticket : 800-505-6865

        Customer License Files

        Visit the customer portal to download your installation files for LanSchool or Unified Workspace.