Lenovo Software Help Center

    
LanSchool Classic and Air now have their own dedicated support areas.

Please visit https://helpdesk.lanschool.com for support with LanSchool Classic.
Please visit https://helpdesk.lanschoolair.com for support with LanSchool Air.

    • Popular Articles

    • Can a Teacher see Students outside of school?

      This content has moved! Visit the new LanSchool Classic Help Desk It looks like you may be interested in LanSchool Classic General FAQ.
    • LanSchool Latest Release Notes

      This content has moved! Visit the new LanSchool Classic Help Desk It looks like you may be interested in LanSchool Classic Latest Release Notes.
    • How to uninstall LanSchool Student and WebHelper from Chromebook

      This content has moved! Visit the new LanSchool Classic Help Desk It looks like you may be interested in Mass Deploying LanSchool Student for Chromebook.
    • LanSchool 8.0.2.82 Release Notes

      LanSchool™ Release Notes Updated: December 16, 2019 Component Versions LanSchool 8.0.2.82, December 16, 2019 Chromebook App 8.0.2.13, December 16, 2019 Chrome Web Helper: 8.0.2.5, December 16, 2019iOS TA and Student 8.2.0, December 16, 2019 Android ...
    • Controlling multiple students at once

      Problem: Can I remote control multiple computers at once? Cause: N/A Prerequisite(s): LanSchool Teacher and Student Solution(s): If all of the computers in the lab are the same basic image or configuration (for example. all Windows XP machines with ...
    • Recent Articles

    • Lenovo Unified Workspace 6.5.9.41 Released

      Lenovo Unified Workspace 6.5.9.41 Released 05-18-2021 Below is a list of enhancements and fixes for Unified Workspace 6.5.9.41 If you need assistance with your update, please contact support at 800-505-6865 (Monday-Friday, 8:00am-5:00pm EST - ...
    • Change OTP Issuer Name

      Issue When a user configures an authentication app, such as Google Authenticator, for OTP,  the entry is saved in their app with the issuer name of Lenovo Software.  Is it possible to customize the Issuer name to our institution? Solution As of ...
    • Tuning Linux Servers for UW/webNetwork Performance

      The following changes will make sure Linux will clear unused connections faster: Important: This solution requires adjusting Linux kernel parameters. You should make a note of the original values so you can reset them if necessary. To reduce the ...
    • Disable Endpoint Identification

      Issue After upgrading LUW installation to 6.5.4.1, it was not connecting to Active Directory. After further testing, it appeared that having the IP address instead of the DNS name in the Directory Services (8090 console) was causing the issue. After ...
    • How to Contact Us

      Hours : M-F, 8:00am-5:00pm EST Excludes holidays. Chat : Click the chat button in the lower right corner Email : dnsfiltersupport@lenovosoftware.com

    Lenovo Software Products

    Lenovo Software supports the following products: LanSchoolLanSchool Air, Unified Workspace and AirStack 


    If you are looking for support for your other Lenovo products please visit the Lenovo Support Site.




      Contact Us

      Unified Workplace : M-F, 8:00am-5:00pm EST

      LanSchool : M-F, 8:00am-5:00pm EST 
      LanSchool Air : M-F, 8:00am-5:00pm EST
      Airstack : M-F, 8:00am-5:00pm EST
      DNSFilter : M-F, 8:00am-5:00pm EST

      Excludes holidays.


      Chat : Click the chat button in lower right corner
      Unified Workspace Email : support@lenovosoftware.com

      LanSchool Toll Free Phone : 877-394-0443
      LanSchool International : +1 (317) 669-8766 
      Unified Workspace Toll Free : 800-505-6865


        Customer License Files

        Visit the customer portal to download your installation files for LanSchool or Unified Workspace.