Misc
Error Occurred Upgrading Profile
Issue: When clicking the Upgrade button, inside of the Customization Center's Upgrade Center, to update a custom profile, I receive the following error: An Error Occurred: Please contact support. Solution: This error indicates the server is having ...
Getting 500 server error on a new profile upon login.
When user logs in, gets an http 500 error where the menu for webnetwork usually is displayed. Check the profile to make sure that the personalization options are configured. You need to have at least one column configured.
How are profiles assigned
There are a series of checks that are done against the browser’s userAgent string (or media accept types). The first profile that matches the browser will be the user's profile. User assigned mobile profile Group assigned mobile profile Container ...
Universal Profile Settings Summary
To customize the Universal Profile 1. Open webAdmin 2. Expand the Customization Center folder 3. Expand the Universal Profile folder 4. Select the Profiles option 5. From the CHOOSE CSS SELECTOR choose the element you wish to modify 6. Select the ...
Users Language Setting
webNetwork / UW has a few ways to set the language a user should use when they log into webNetwork. The user can have their machine/browser set to a different language or they can set their user object to a different language. Currently, webNetwork ...
Manually update a custom profile
When updating a profile via the Upgrade Center, the following error occurs: An Error Occurred: Please contact support. At this point, it will be necessary to manually update the profile folder on the Relay Central "master" server. On the Relay ...
Users with certain languages are seeing variables instead of proper translation of text
When going to the webNetwork login page, using workstation configured for a specific foreign language, the user does not see the proper text. Instead, the user sees the variables that would normally be translated into the proper supported text. For ...
Remove the Tile Reflection overlay image from SCA tiles
To remove the Tile Reflection overlay image from the SCA profile tiles. Open webAdmin. Expand Customization Center. Expand the SecureCloudAccess-Profile. Select Profiles. Choose .tileReflectionNode in the Element Selector. Click the Add Property ...
Removing the webPass installation prompt
Question: How do I remove the webPass installation prompt that occurs after login? Answer: The steps for removing the webPass installation prompt which was implemented in release 6.3.0.246 and higher: Open webAdmin Expand Customization Center Expand ...
Removing the webPass Update Prompt
Question: How do I remove the webPass Update Prompt that occurs after login? Answer: The steps for removing the webPass Update Prompt which was implemented in release 6.3.0.246 and higher: Open webAdmin Expand Customization Center Expand the profile ...
User profile does not finish loading if user has no assigned links
Symptoms: Users trying to authenticate to UW are getting stuck with the profile loading animation. For the SCA profile, this is the filling cloud animation. For the Universal Profile, this is the spinning cursor animation. Older Profiles, such as the ...