Debugging
Time Sync Causing OTP Failure
Issue: The customer is having issues with OTP not working from stand-alone relay servers, such as in the DMZ. Solution: Check the server time on stand-alone relay. It's possible the time is out of sync from the internal server. OTP relies on the ...
Debug Client Side SSO
The default action is : document.forms[0].submit(); A way to debug is to add an Alert : alert( ’form triggered’ ); document.forms[0].submit(); ---------------------------- If inputs are in script we don’t see them when the page comes through the ...
Enable extra debug for SSLVPN webapplications in Java Console
Since the SSLVPN is run as an applet on the workstation, the Java Console on the workstation is where you would need to look. You can also enable more debug in the Java Console, by setting a Directory Cookie for the user. Adding the following code to ...
Debug CIFS file nodes
** Test with the Net use command ** From the main stoneware server go to a cmd prompt and type : ping server Where server = the server name that holds the share. Make sure the ip number that comes back is the proper ip number then do a : ping -a ...
Built up connections and high CPU
We have discovered a problem at some customer sites where connections build up which eventually leads to a high CPU state on the webNetwork relay server. The problem comes from a bug in SSL , Java and Jetty (the internal web server used in ...
How to setup console log to file
Problem: Troubleshooting an issue, but it is only happening intermittently. Real-time logging is not sufficient in these instances, so you can setup logging to file instead. Prerequisite(s): webNetwork 6.3.0.199 or above Ability to ...
How to troubleshoot high cpu on domain controller
webNetwork uses LDAP to communicate with Microsoft Active Directory. If your AD servers are underpowered you may see high cpu with the LSASS.exe process. The following information comes from Microsoft ( https://support.microsoft.com/en-us/kb/2550044 ...
Troubleshooting issues with authentication
Issue: A user is receiving a Failed Login Attempt error every-time they try to login to Unified Workspace. How can we determine the root cause of the failed login? Solution: Enable the Authentication debug logging: Browse to the 8090 Management ...
User not able to change password in Unified Workspace
How to enable Change Password debug, when having trouble with users not being able to change, or reset, their password in Unified Workspace. The Change Password debug needs to be enabled on the server that connects to your directory. You may know ...