Stoneware webRDP – Notice of end of sales and support
This announcement is to inform you Lenovo Software will no longer provide sales and support of its webRDP product.
As of March 30, 2018, Lenovo Software will no longer sell the webRDP software product to customers, nor will the product include any new feature updates.
Lenovo Software will discontinue support of the webRDP product as of March 30, 2019. As a result, existing webRDP customers will no longer receive security updates, bug fixes, or other support after this date. If you continue to use webRDP, after support to the product has ended, your system may become vulnerable to security risks.
Lenovo Software determines a product’s end of service date by considering a number of factors, including, but not limited to, the number of machines on which the software is installed in a given geographic location and the availability of skilled resources to support the product. Technological advances and other factors may also contribute to a product becoming out of date. When a product reaches end of life, the product and automatic software updates to the software become unavailable, as stated in this announcement.
We thank you for your support of webRDP over the years.
Note: This announcement only deals with the stand-alone webRDP product. webRDP functionality inside of Unified Workspace will still be actively developed and supported.
** Customers of Cengage, who are experiencing webRDP issues with Cengage and/or MindTap, will need to contact Cengage Support for assistance.
webRDP cannot connect to new Windows 10 workstations / Windows Server 2016 servers
Issue The HTML5 webRDP client will not connect to new Windows 10 workstations, but will connect to Windows 7 or Windows 8 workstations. Possible Errors: Received an error connecting to: <CN_OF_WEBAPP> Solution Clean installations of Windows 10 now ...
How many connections for webRDP HTML5 Client?
With RDP and the webRDP Gateway, the resource usage depends on what type of work the user is doing on the terminal server/back end RDP machine. In a worst case scenario: The Gateway has an Intel I5-3570 @ 3.4GHz, 2 Gig of RAM is dedicated in the ...
Number of connections for webRDP Client
Question: How many RDP connections can my users make, through Unified Workspace, using the webRDP client? Solution: As the webRDP client is very resource intensive, for the UW relay server, we've found that the each relay can handle approximately ...
File Services Back-end Cache
As of 6.3.0.x, the File Services back-end now caches the file listings for webStorage (and My Files). This means that if an individual uploads a file to a share outside of File Services, it will not appear in File Services (webStorage or My Files) ...
How to activate the JMX remote console in webRDP Gateway
How can I activate the JMX remote console to debug what Java is doing? The following assumes the default installation location was used. Make a backup copy of c:\webRDP-Gateway\jetty\webRDP-Gateway.lax or /usr/webRDP-Gateway/jetty/webRDP-Gateway.lax ...
Old Browser Versions
Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time. This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
Time windows allows for Service Shutdown
Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
How to disable password saving - Internet Explorer
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
How to disable password saving - Chrome
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...