Stoneware webRDP – Notice of end of sales and support
This announcement is to inform you Lenovo Software will no longer provide sales and support of its webRDP product.
As of March 30, 2018, Lenovo Software will no longer sell the webRDP software product to customers, nor will the product include any new feature updates.
Lenovo Software will discontinue support of the webRDP product as of March 30, 2019. As a result, existing webRDP customers will no longer receive security updates, bug fixes, or other support after this date. If you continue to use webRDP, after support to the product has ended, your system may become vulnerable to security risks.
Lenovo Software determines a product’s end of service date by considering a number of factors, including, but not limited to, the number of machines on which the software is installed in a given geographic location and the availability of skilled resources to support the product. Technological advances and other factors may also contribute to a product becoming out of date. When a product reaches end of life, the product and automatic software updates to the software become unavailable, as stated in this announcement.
We thank you for your support of webRDP over the years.
Note: This announcement only deals with the stand-alone webRDP product. webRDP functionality inside of Unified Workspace will still be actively developed and supported.
** Customers of Cengage, who are experiencing webRDP issues with Cengage and/or MindTap, will need to contact Cengage Support for assistance.
webRDP cannot connect to new Windows 10 workstations / Windows Server 2016 servers
Issue The HTML5 webRDP client will not connect to new Windows 10 workstations, but will connect to Windows 7 or Windows 8 workstations. Possible Errors: Received an error connecting to: <CN_OF_WEBAPP> Solution Clean installations of Windows 10 now ...
How many connections for webRDP HTML5 Client?
With RDP and the webRDP Gateway, the resource usage depends on what type of work the user is doing on the terminal server/back end RDP machine. In a worst case scenario: The Gateway has an Intel I5-3570 @ 3.4GHz, 2 Gig of RAM is dedicated in the ...
Number of connections for webRDP Client
Question: How many RDP connections can my users make, through Unified Workspace, using the webRDP client? Solution: As the webRDP client is very resource intensive, for the UW relay server, we've found that the each relay can handle approximately ...
File Services Back-end Cache
As of 6.3.0.x, the File Services back-end now caches the file listings for webStorage (and My Files). This means that if an individual uploads a file to a share outside of File Services, it will not appear in File Services (webStorage or My Files) ...
How to activate the JMX remote console in webRDP Gateway
How can I activate the JMX remote console to debug what Java is doing? The following assumes the default installation location was used. Make a backup copy of c:\webRDP-Gateway\jetty\webRDP-Gateway.lax or /usr/webRDP-Gateway/jetty/webRDP-Gateway.lax ...
Change OTP Issuer Name
Issue When a user configures an authentication app, such as Google Authenticator, for OTP, the entry is saved in their app with the issuer name of Lenovo Software. Is it possible to customize the Issuer name to our institution? Solution As of ...
Tuning Linux Servers for UW/webNetwork Performance
The following changes will make sure Linux will clear unused connections faster: Important: This solution requires adjusting Linux kernel parameters. You should make a note of the original values so you can reset them if necessary. To reduce the ...
Disable Endpoint Identification
Issue After upgrading LUW installation to 184.108.40.206, it was not connecting to Active Directory. After further testing, it appeared that having the IP address instead of the DNS name in the Directory Services (8090 console) was causing the issue. After ...
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Linux server tuning
Question Are there suggested TCP parameters that should be changed on a Linux server running webNetwork? Linux Server OS out of the box should function properly with webNetwork. However, some customers have had to follow this information due to their ...