webPass IE will not trigger SSO

webPass IE will not trigger SSO

Symptom:

The webPass IE browser extension will not trigger SSO for working webPass tiles.  The other browsers with extensions, Chrome and Firefox, will trigger the SSO.


Issue:

The webPass IE browser extension is not triggering the SSO, do to the cloud's domain being listed in the Local Intranet Zone's site list (having been added by the System Check).


Resolution:

It appears something is getting broken in IE itself in relation to the Local intranet zone, and the portal domain being added.  Possibly due to having tried older releases of webPass IE.  webPass IE is properly attempting the SSO process, however, the browser is not accepting the data from the webPass IE extension when the cloud's domain is listed in the Local intranet zone's sites list.  The following process should force IE into accepting data from the webPass IE extension when the cloud's domain is listed in the Local intranet zones site list:
  1. Launch the Internet Options control panel, in Windows.
  2. Select the Security tab.
  3. Select the Local intranet zone.
  4. Click the Sites button.
  5. Click the Advanced button.
  6. Remove the cloud's domain from the Websites list.
  7. Click Close.
  8. Click OK.
  9. Launch IE.
  10. Authenticate to UW.
  11. Launch a webPass tile, and verify that it now triggers the SSO.
  12. Leaving IE running, go back to the Intranet Options control panel.
  13. Select the Security tab.
  14. Select the Local intranet zone.
  15. Click the Sites button.
  16. Click the Advanced button.
  17. Add the cloud's domain to the Websites list.
  18. Click Close.
  19. Click OK.
  20. Go back to IE and launch the same webPass tile again.  You will most likely get an error about the browser needing to support cookies.
  21. Close IE.
  22. Launch IE.
  23. Authenticate to UW.
  24. Launch the same webPass tile again.  The SSO should now trigger, with the portal domain still listed in the Local intranet zone's site list.

If this process does not result in the desired results, the only option is to remove the portal domain from the Local intranet zone's site list.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Change Reset Password Button Text

        Change the text of the "Reset Password" button on the UW Login Page How to change the text of the Reset Password button on the Login Page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants ...

      • Remove Reset Password Button From Login Page

        Remove the Reset Password Button from the Login Page How to remove the Reset Password button from the Unified Workspace login page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants Expand ...

      • Lenovo Unified Workspace End-of-Life Questions and Answers

        As of January 31st 2024, Lenovo Unified Workspace (formerly Stoneware WebNetwork) is no longer supported. This means that we no longer provide licenses, downloads, updates, patches, or technical assistance for this product. If you have any questions ...

      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • Related Articles

      • Troubleshoot webPass SSO

        Issue Applications setup for webPass are no longer submitting credentials.  How do I go about troubleshooting? Solution Verify the Extension is installed in the browser and active. You should see the webPass "key" button on the browser's toolbar. ...

      • iOS webAgent requires webPass SSO forms to use Lockboxes

        Issue When a webPass SSO form is configured with hard-coded credentials or UW variable, for form input values the iOS webAgent will not trigger SSO.  It behaves as a Standard Link, bringing up the login page to be manually authenticated to. ...

      • MSI to mass deploy webPass IE for all users

        Question: Do you have an installer that will allow me to deploy the webPass IE browser Add-on to all of my managed workstations? Solution: Please see the webAgents and Extensions page.  This downloadable MSI will allow you to quietly install the ...

      • How to stop SSO loop

        Problem:  Using webPass or standard form for Single Sign-On (SSO), it submits the credentials but because of bad/wrong credentials it gets stuck in a loop continually submitting credentials. Cause:  Single Sign-On (SSO) forms use a URL trigger to ...

      • How to setup Google SSO without using webStore or SAML

        Problem:  You do not want to deploy Google Apps SSO with SAML or using webStore tiles.  The below solution will show how to manually make SSO definitions, so you can change the default input values to LDAP attributes or allow you to have tiles ...