User not able to change password in Unified Workspace

User not able to change password in Unified Workspace

How to enable Change Password debug, when having trouble with users not being able to change, or reset, their password in Unified Workspace.

The Change Password debug needs to be enabled on the server that connects to your directory.  You may know this as the Loader / Access Control Server / Server (versus the Relay that users connect to).

If you have more than one Loader / ACS / Server, you will need to enable this debug on the server your user will be accessing.  If in doubt, enabled the debug on all of the servers.

To enable the debug:
  1. Browse to the server's 8090 Management Console.
  2. Select the Logging tab.
  3. Click the Reset button, to disable any debug that may have been left enabled from a previous time.
  4. Click the checkbox for "Change Password" preset.
  5. Click the Launch button to open the logging console window.
Now try to change, or reset, the user's password in Unified Workspace from another browser or workstation.

You should see the Change Password debug in the logging console, showing why the user is not able to change their password.

Keywords: Change Password, Reset Password, webNetwork

    • Related Articles

    • Change Password Reset URL

      Issue Customer would like to use their own password changing application instead of the one built into Unified Workspace. Solution To point the Reset Password link to a specific URL: Open webAdmin Dashboard. Expand Customization Center. Expand ...

    • Allow Help Desk to change user password

      Issue Customer would like to limit Help Desk users to only be able to change/reset user password via the webAdmin Dashboard. Solution This can be done by assigning specific users in the system the User Group Admin role, as well as assigning them the ...

    • Lenovo Unified Workspace 6.5.6.13 Released

      Highlights of Unified Workspace 6.5.6.13 We’re always working to improve Unified Workspace.  Below is a list of enhancements and fixes for Unified Workspace 6.5.6.13 If you need assistance with your update, please contact support at 800-505-6865 ...

    • Remove Unified Workspace from Network

      Question Unified Workspace (formerly webNetwork) is no longer used on our network.  How do we go about removing it from our servers and Active Directory? Solution With a traditional, in the Directory, Unified Workspace (webNetwork) installation, ...

    • Redirect password change to custom page

      Issue Customer would like the Change Password option to open their own password change application, not the one built into Unified Workspace. Solution There are two ways to accomplish this. Change stoneware/webserv/apps/selfService/ChangePassword.jsp ...

    • Popular Articles

    • Old Browser Versions

      Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time.   This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...

    • LCS Redirection

      Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...

    • Time windows allows for Service Shutdown

      Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...

    • How to disable password saving - Internet Explorer

      Having multiple methods for saving a password in the browser can cause confusion for the user.   To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...

    • How to disable password saving - Chrome

      Having multiple methods for saving a password in the browser can cause confusion for the user.  To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...

    • Recent Articles

    • SAML Service Provider

      Issue How can I use a 3rd Party service (such as ADFS, Office365, or OneLogin) to SSO into UW? Solution The SAML Service Provider (SP) features allows another Identity Provider (IDP) to single sign-on into Unified Workspace using SAML for a seamless ...

    • Lenovo Unified Workspace 7.0.0.63 Released

      Highlights of Unified Workspace 7.0.0.63 Before you install: Please view the installation notes here. 7.0.0.63 Requires new 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.0.63 New Profile Style New Login ...

    • How to fix customized login and profile after upgrading to v7.0

      With the release of 7.0 the default login page has been modified to simplify the customization process.  If you are having an issue with the login page not displaying, after upgrading to v7.0, you will need to delete the custom CSS code and start ...

    • SAML SP - Sync Directory Password

      Login script to prompt for directory password Since the user does not login into Unified Workspace with a password, we cannot capture the password to use in the @@password@@ variable.  If you would like to use the Active Directory password for other ...

    • MySQL 8 SSL

      Issue Admin is making a database connection to a MySQL 8 database.  When clicking the Ping button on the DB Connection object, the following error is presented: WARN: Establishing SSL connection without server's identity verification is not ...