Unable to Download or View Files with LUW Android application
Problem: I cannot Download or View files from Lenovo Unified Workspace Android application when trying to open files via the webStorage or myFiles links.
Cause: Lenovo Unified Workspace Application permissions on Android device
Enable Storage permissions for Lenovo Unified Workspace Application
1. Open Settings on the Android device
2. Go to the Application Manager
3. Select Unified Workspace application
4. Select Permissions
5. Enable the slider for Storage Permissions
Unable to authenticate Relay user. Multiple authentication exceptions.
When applying a password policy or login policy, customer’s stand-alone relay(s) will not load properly. They are giving an Unable to authenticate Relay user error. ERROR (12/03) 15:05:42 [com.stoneware.service.application.Relay[relay-SWRelay1]]: ...
Android 4.4.2 and webAgent
As of 10-17-2014 there are currently issues with Android 4.4.2 and webAgent. When using webAgent with Android 4.4.2 it appears that webAgent launches the applications, but does not display the windows for the applications. The application are shown ...
Slingshot can't launch application
The customer has a Virtual Application launcher webapp configured that uses Java and want to switch to the new slingshot method. They changed the webapp to Local Application but when it runs it says it can't find the file. They are trying to drop ...
How to download Unified Workspace software and license
Problem: Need to download new license or software for upgrade or installation. Prerequisite(s): Must know your customer username and password* Solution(s): Follow the below steps. Go to https://customer.lenovosoftware.com/ Login with your customer ...
System Keyboard broken after Chrome update for Android OS
A recent update to Chrome - for Android OS - has impacted webRDP’s ability to translate keyboard touch inputs to their proper keyboard key codes. The change essentially limits a user’s ability to type using the devices system keyboard during a ...
Old Browser Versions
Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time. This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
Time windows allows for Service Shutdown
Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
How to disable password saving - Internet Explorer
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
How to disable password saving - Chrome
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...
SAML Service Provider
Issue How can I use a 3rd Party service (such as ADFS, Office365, or OneLogin) to SSO into UW? Solution The SAML Service Provider (SP) features allows another Identity Provider (IDP) to single sign-on into Unified Workspace using SAML for a seamless ...
Lenovo Unified Workspace 22.214.171.124 Released
Highlights of Unified Workspace 126.96.36.199 Before you install: Please view the installation notes here. 188.8.131.52 Requires new 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 184.108.40.206 New Profile Style New Login ...
How to fix customized login and profile after upgrading to v7.0
With the release of 7.0 the default login page has been modified to simplify the customization process. If you are having an issue with the login page not displaying, after upgrading to v7.0, you will need to delete the custom CSS code and start ...
SAML SP - Sync Directory Password
Login script to prompt for directory password Since the user does not login into Unified Workspace with a password, we cannot capture the password to use in the @@password@@ variable. If you would like to use the Active Directory password for other ...
MySQL 8 SSL
Issue Admin is making a database connection to a MySQL 8 database. When clicking the Ping button on the DB Connection object, the following error is presented: WARN: Establishing SSL connection without server's identity verification is not ...