Troubleshooting issues with authentication

Troubleshooting issues with authentication

Issue:

A user is receiving a Failed Login Attempt error every-time they try to login to Unified Workspace.  How can we determine the root cause of the failed login?


Solution:

Enable the Authentication debug logging:
  1. Browse to the 8090 Management Console of the internal server (sometimes called the Loader).
  2. Select the Logging tab.
  3. Click the Reset button, to disable any debug that may have been left enabled from any previous troubleshooting.
  4. Check the "Preset Configuration" box to enable Authentication logging.
  5. Click the Launch button to open the Display Logger in another browser window.

Now when the user attempts to login, you should see some logging in the Display Logger window that shows the authentication process.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Change Reset Password Button Text

        Change the text of the "Reset Password" button on the UW Login Page How to change the text of the Reset Password button on the Login Page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants ...

      • Remove Reset Password Button From Login Page

        Remove the Reset Password Button from the Login Page How to remove the Reset Password button from the Unified Workspace login page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants Expand ...

      • Lenovo Unified Workspace End-of-Life Questions and Answers

        As of January 31st 2024, Lenovo Unified Workspace (formerly Stoneware WebNetwork) is no longer supported. This means that we no longer provide licenses, downloads, updates, patches, or technical assistance for this product. If you have any questions ...

      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • Related Articles

      • Issues with NTLM Authentication

        Are there any issues with using NTLM authentication when doing SSO to a back end application ? Update 10-31-2014 : With webNetwork 6.2.1.182 and higher there have been many updates made to handle NTLM v2 applications that do not also maintain a ...

      • Desktop Authentication known issues and recommendations

        Problem:  What are the known issues of using Desktop Authentication feature to automatically log users into the portal? Cause:  Desktop Authentication feature uses Windows Integrated Authentication (NTLMv1).  Most browsers do not support auto-login ...

      • Time Sync causing Cluster Issues

        Issue: The customer is having issues with the cluster going out of sync causing various issues. Examples: webRDP giving and Unknown Error Users unable to authenticate UW just running slowly in general Customer will rebuild the cluster, only to have ...

      • Issues with Round Robin DNS and webNetwork

        Round Robin DNS is considered the "poor mans load balancer"  You can find the information about it at WikipediA.  In general Round-Robin DNS works well with static web sites.  Once dynamic information is utilized then there may be problems.  The ...

      • Browser Extensions that cause issues with the Lenovo Unified Workspace

        Certain browser extensions cause features of the Lenovo Unified Workspace (formerly webNetwork) not to work correctly. Adblock extensions, in general, cause LUW issues, as they tend to block various Java Script files. It is recommended to uninstall, ...