Troubleshoot RDS

Troubleshoot RDS

This is a good article, from Microsoft, on how to troubleshoot RDS/RDP logon issues.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Change Reset Password Button Text

        Change the text of the "Reset Password" button on the UW Login Page How to change the text of the Reset Password button on the Login Page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants ...
      • Remove Reset Password Button From Login Page

        Remove the Reset Password Button from the Login Page How to remove the Reset Password button from the Unified Workspace login page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants Expand ...
      • Lenovo Unified Workspace End-of-Life Questions and Answers

        As of January 31st 2024, Lenovo Unified Workspace (formerly Stoneware WebNetwork) is no longer supported. This means that we no longer provide licenses, downloads, updates, patches, or technical assistance for this product. If you have any questions ...
      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...
      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...
      • Related Articles

      • Explanation of Microsoft Terminal Server (RDS) Features

        Is there a place that explains each of the options in the Microsoft Terminal Server (Remote Desktop Services) manager? The following information came from ...
      • Access Denied error connecting to RDS

        Issue Users are seeing the Access Denied error message when trying to connect to an RDS server/workstation. Resolution We've found that the Chrome browser is seeing various fields in webAdmin as matching those that it has credentials saved for.  It ...
      • How to troubleshoot high cpu on domain controller

        webNetwork uses LDAP to communicate with Microsoft Active Directory.  If your AD servers are underpowered you may see high cpu with the LSASS.exe process. The following information comes from Microsoft ( https://support.microsoft.com/en-us/kb/2550044 ...
      • How many RDP sessions without Terminal Server/RDS license?

        How many users can I RDP into a windows server without having to purchase RDS/Terminal Server licenses? Microsoft limits it to 2. If you need to allow 2 connections from the same user you will need to change the configuration.  You can configure the ...
      • Troubleshoot webPass SSO

        Issue Applications setup for webPass are no longer submitting credentials.  How do I go about troubleshooting? Solution Verify the Extension is installed in the browser and active. You should see the webPass "key" button on the browser's toolbar. ...