Time Sync Causing OTP Failure

Time Sync Causing OTP Failure

Issue:

The customer is having issues with OTP not working from stand-alone relay servers, such as in the DMZ.

Solution:

Check the server time on stand-alone relay.  It's possible the time is out of sync from the internal server.  OTP relies on the servers being within 20 seconds of each other.

The best way to do so, is to set all the servers to use the same reliable NTP source.

The NTP Pool Project is a very reliable NTP source:

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Change Reset Password Button Text

        Change the text of the "Reset Password" button on the UW Login Page How to change the text of the Reset Password button on the Login Page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants ...

      • Remove Reset Password Button From Login Page

        Remove the Reset Password Button from the Login Page How to remove the Reset Password button from the Unified Workspace login page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants Expand ...

      • Lenovo Unified Workspace End-of-Life Questions and Answers

        As of January 31st 2024, Lenovo Unified Workspace (formerly Stoneware WebNetwork) is no longer supported. This means that we no longer provide licenses, downloads, updates, patches, or technical assistance for this product. If you have any questions ...

      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • Related Articles

      • Time Sync causing Cluster Issues

        Issue: The customer is having issues with the cluster going out of sync causing various issues. Examples: webRDP giving and Unknown Error Users unable to authenticate UW just running slowly in general Customer will rebuild the cluster, only to have ...

      • Enable OTP in Unified Workspace

        Question: Does Unified Workspace support One-Time-Password? Solution: As of 6.4.1.24, Unified Workspace includes support for One-Time-Password. Enable OTP: Go to the DefaultLoginPolicy (in the stoneware OU, under webAdmin's Tree Root). Select  the ...

      • Change OTP Issuer Name

        Issue When a user configures an authentication app, such as Google Authenticator, for OTP,  the entry is saved in their app with the issuer name of Lenovo Software.  Is it possible to customize the Issuer name to our institution? Solution As of ...

      • TIME_WAITs in Netstat report

        ISSUE When I run a netstat, I see most of the connections to our UW server are in TIME_WAIT status.  How can I get those to close and open ports for connection again? SOLUTION By default the TCP Timed Wait Delay is 240 seconds.  When you find that ...

      • Time windows allows for Service Shutdown

        Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...