Lenovo Software Help Center

Teacher cannot see student machine

If your teacher console cannot communicate with the student machine, this is usually not a LanSchool issue. This is generally caused by a network issue/restriction.

1. If you use the Peer-2-Peer model, you must ensure a few things on the network are configured to support this.
      A. That all machines are on the same subnet (192.168.1.x) or have the ability to communicate across subnets/VLANS via Multicast traffic. If this is not possible, you may want to consider the LanSchool Connection Server.

2. Ensure that if ANY anti-virus software is present on the machine, that you create an exception for the LanSchool software, usually by adding the complete install location of LanSchool to the anti-virus exceptions list.

3. If the network is VLAN'd apart, ensure that the LanSchool communication ports are open to traverse the VLANS.
      UDP 796, 1053 & TCP 796 - See Network Information

4. Please check with your IT department first for anything that may be causing this to not work on the Peer-2-Peer model. It is recommended to have the IT department contact LanSchool Support for troubleshooting.
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