Slingshot will not install after upgrading to 6.4.0.x

Slingshot will not install after upgrading to 6.4.0.x


Symptoms:
Slingshot applications are unable to install the Slingshot application for kicking off slingshot applications.  Error is received "Unable to contact server."


Issue:
TLSv1 is disabled by default in the stoneware/config/excludeProtocols file.  TLSv1 is required for the installer to talk back to the Lenovo Unified Workspace relay.


Solution:
1.  Modify the /stoneware/config/excludeProtocols file on each relay so the file looks like the following:
#
# A list of protocols that will be disabled when SSL is configured.
#
# TLSv1
SSLv3
SSL
SSLv2
SSLv2Hello

2.  Once modified you will need to shutdown the webNetwork Service from the 8090 Management Console on each relay and then start the webNetwork service again.


**Update**
As of 6.4.4.x, Slingshot has been updated to remove the need for TLSV1.  Therefore the above steps do not need to be followed after upgrading to 6.4.4.x.


    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Change Reset Password Button Text

        Change the text of the "Reset Password" button on the UW Login Page How to change the text of the Reset Password button on the Login Page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants ...

      • Remove Reset Password Button From Login Page

        Remove the Reset Password Button from the Login Page How to remove the Reset Password button from the Unified Workspace login page. Login to webNetwork and open webAdmin on your Relay Central Server Expand Customization Center Expand Tenants Expand ...

      • Lenovo Unified Workspace End-of-Life Questions and Answers

        As of January 31st 2024, Lenovo Unified Workspace (formerly Stoneware WebNetwork) is no longer supported. This means that we no longer provide licenses, downloads, updates, patches, or technical assistance for this product. If you have any questions ...

      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • Related Articles

      • wnSSOClient will not run after upgrading to 6.4.x.x

        Symptoms: The wnSSOClient gives an error when trying to launch RDS webApp after upgrading to 6.4.  Error received is "An exception occurred while trying to connect to the relay" or "The underlying connection was closed: An unexpected error occurred ...

      • Analytics Link report not working after upgrading to 6.3.0.x

        Problem:  Analytics Link reports not loading after upgrading to 6.3.0.x Cause:  We discovered in about version 6.3.0.127 that the ActionID that define the events for the Audit database were changed thus causing the Link Report in the Analytics tile ...

      • Install a new relay / loader

        If you already have a working webNetwork system and need to add an additional Relay or Server (loader) then the following information can be used.  First, if you did not do your initial install or have never installed webNetwork and do not feel ...

      • Launching mstsc.exe using Slingshot and Generic TCP Proxy webApps

        Issue: The old SSLVPN RDS webApp to launch mstsc.exe no longer works after upgrading to 6.4, due to the Java plug-in going away with modern browsers, and other security enhancements. Solution: Create a set of webApps that open a TCP proxy port, and ...

      • Slingshot Error: User has canceled application launch

        Problem:  When a user launches a Slingshot webApp they receive a message that "User has canceled application launch". Cause:  At some time previously, when Slingshot prompted: "Do you want webNetwork Slingshot to receive instructions from ...