Session Idle Lock screen not appearing for SCA profile

Session Idle Lock screen not appearing for SCA profile

The customer has Idle Lock set to 30 minutes.
After 30 minutes, or if you manually select to lock the desktop, you still see the desktop instead of the lock screen.  Any links/tiles clicked on then produce a 404 error.

Refreshing browser results in the cloud filling animation.

Requires closing browser, or manually browsing to the /doLogout.html URL.



A customization to the SCA profile is causing a setting that normally wouldn't be applied to be applied. Thus the setting must be changed to the value that it's overriding.

  1. Open webAdmin Dashboard.
  2. Expand Customization Center.
  3. Expand the SCA Profile.
  4. Select the Profiles option.
  5. Find the '#ProfileContainer, #LockCover' selector.
  6. Change the element 'Position' from 'relative' to 'absolute'.
  7. Click the SAVE button.


Similar symptoms will be seen if one of these two scenarios exist:
  1. The Enable Push Agent setting, on the SCA profile, is set to true.
  2. Cross Domain Script Access global setting is set to enable on the tenant.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Lenovo Unified Workspace End-of-Life Questions and Answers

        Will the shutdown of LUW servers and access to downloads affect my server licensing? No, the shutdown of the customer servers and access to the product and licensing downloads will not affect your server licensing. This license is downloaded and ...

      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • LanSchool Documentation Guides

        LanSchool Classic Teacher Console The LanSchool Teacher Console is the interface teachers will use to manage their classroom and students. It contains all the tools necessary for a teacher to effectively interact with students and create a ...

      • Lenovo Unified Workspace 7.0.1.41 Released

        Highlights of Unified Workspace 7.0.1.41 Before you install: Please view the installation notes here. 7.0.1.41 requires a 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.1.41 Updated Log4j Updated Java Updated ...

      • Related Articles

      • Change Session Timeout and Idle Lock Settings

        How to change the default Session Timeout settings for Unified Workspace. The global setting for Session Timeout and Idle Lock are located in the 8090 Management Console. Browse to the 8090 Management console of your servers. Select the Settings tab. ...

      • SCA Profile Tiles not displaying in alphabetical order

        This is due to the Movable Tile feature of the SCA profile. If the user has not moved any tiles, then the tile will appear alphabetically, as it will be using the default server-side sorting. Once a tile has been moved by a user, we then use the ...

      • Error Occurred Upgrading Profile

        Issue: When clicking the Upgrade button, inside of the Customization Center's Upgrade Center, to update a custom profile, I receive the following error: An Error Occurred: Please contact support. Solution: This error indicates the server is having ...

      • Universal Profile Settings Summary

        To customize the Universal Profile  1. Open webAdmin 2. Expand the Customization Center folder 3. Expand the Universal Profile folder 4. Select the Profiles option 5. From the CHOOSE CSS SELECTOR choose the element you wish to modify 6. Select the ...

      • Remove the Tile Reflection overlay image from SCA tiles

        To remove the Tile Reflection overlay image from the SCA profile tiles. Open webAdmin. Expand Customization Center. Expand the SecureCloudAccess-Profile. Select Profiles. Choose .tileReflectionNode in the Element Selector. Click the Add Property ...