Session Idle Lock screen not appearing for SCA profile

Session Idle Lock screen not appearing for SCA profile

The customer has Idle Lock set to 30 minutes.
After 30 minutes, or if you manually select to lock the desktop, you still see the desktop instead of the lock screen.  Any links/tiles clicked on then produce a 404 error.

Refreshing browser results in the cloud filling animation.

Requires closing browser, or manually browsing to the /doLogout.html URL.



A customization to the SCA profile is causing a setting that normally wouldn't be applied to be applied. Thus the setting must be changed to the value that it's overriding.

  1. Open webAdmin Dashboard.
  2. Expand Customization Center.
  3. Expand the SCA Profile.
  4. Select the Profiles option.
  5. Find the '#ProfileContainer, #LockCover' selector.
  6. Change the element 'Position' from 'relative' to 'absolute'.
  7. Click the SAVE button.


Similar symptoms will be seen if one of these two scenarios exist:
  1. The Enable Push Agent setting, on the SCA profile, is set to true.
  2. Cross Domain Script Access global setting is set to enable on the tenant.

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