Password Reset Requirements and Process

Password Reset Requirements and Process

Password Reset Requirements
  1. Loaders must be communicating with the Directory using SSL (LDAPS).  This is an LDAP requirement of Microsoft to manage user passwords.
  2. Password Complexity must be enabled in the UW Password Reset Policy, and configured to match those of the AD Password Policy.  During the process, the system will set a random temporary password for the user, it must know the AD Password Policy rules to successfully set the random temporary password.
  3. The AD Minimum Password Age must be set to 0, Microsoft defaults this to one.  The default setting means a user's password can only be changed once per 24 hours.  The UW Password Rest process changes the password twice, once with the random temporary password, then with the password the user chooses.
Password Reset Process (Advanced)
  1. User clicks on the Reset Password button on login page.
  2. User enters their identity.
  3. User answers their Challenge Questions.
  4. The system sets a random temporary password.
  5. The system logs in as the user, using the random temporary password.
  6. The user is prompted to choose a new password.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Lenovo Unified Workspace End-of-Life Questions and Answers

        Will the shutdown of LUW servers and access to downloads affect my server licensing? No, the shutdown of the customer servers and access to the product and licensing downloads will not affect your server licensing. This license is downloaded and ...

      • How do I determine my Unified Workspace license expiration date?

        The best method for determining the licensing information including the expiration date of your Unified Workspace license: Login to your 8090 management console on each server This may take remoting into each LUW server and relay, opening a browser, ...

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • LanSchool Documentation Guides

        LanSchool Classic Teacher Console The LanSchool Teacher Console is the interface teachers will use to manage their classroom and students. It contains all the tools necessary for a teacher to effectively interact with students and create a ...

      • Lenovo Unified Workspace 7.0.1.41 Released

        Highlights of Unified Workspace 7.0.1.41 Before you install: Please view the installation notes here. 7.0.1.41 requires a 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.1.41 Updated Log4j Updated Java Updated ...

      • Related Articles

      • Change Password Reset URL

        Issue Customer would like to use their own password changing application instead of the one built into Unified Workspace. Solution To point the Reset Password link to a specific URL: Open webAdmin Dashboard. Expand Customization Center. Expand ...

      • User not able to change password in Unified Workspace

        How to enable Change Password debug, when having trouble with users not being able to change, or reset, their password in Unified Workspace. The Change Password debug needs to be enabled on the server that connects to your directory.  You may know ...

      • Error changing AD Password

        The user is trying to change their password via the portal and is getting an error that the Directory Services was unable to change the password. The following error shows on the loader console : DEBUG ...

      • How to disable password saving - Firefox

        Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Firefox, launch Firefox and perform the following steps. Click the Firefox menu. Choose Options or Preferences (depending on ...

      • How to disable password saving - Internet Explorer

        Having multiple methods for saving a password in the browser can cause confusion for the user.   To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...