Password Reset Requirements and Process

Password Reset Requirements and Process

Password Reset Requirements
  1. Loaders must be communicating with the Directory using SSL (LDAPS).  This is an LDAP requirement of Microsoft to manage user passwords.
  2. Password Complexity must be enabled in the UW Password Reset Policy, and configured to match those of the AD Password Policy.  During the process, the system will set a random temporary password for the user, it must know the AD Password Policy rules to successfully set the random temporary password.
  3. The AD Minimum Password Age must be set to 0, Microsoft defaults this to one.  The default setting means a user's password can only be changed once per 24 hours.  The UW Password Rest process changes the password twice, once with the random temporary password, then with the password the user chooses.
Password Reset Process (Advanced)
  1. User clicks on the Reset Password button on login page.
  2. User enters their identity.
  3. User answers their Challenge Questions.
  4. The system sets a random temporary password.
  5. The system logs in as the user, using the random temporary password.
  6. The user is prompted to choose a new password.

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