Password Reset Requirements and Process

Password Reset Requirements and Process

Password Reset Requirements
  1. Loaders must be communicating with the Directory using SSL (LDAPS).  This is an LDAP requirement of Microsoft to manage user passwords.
  2. Password Complexity must be enabled in the UW Password Reset Policy, and configured to match those of the AD Password Policy.  During the process, the system will set a random temporary password for the user, it must know the AD Password Policy rules to successfully set the random temporary password.
  3. The AD Minimum Password Age must be set to 0, Microsoft defaults this to one.  The default setting means a user's password can only be changed once per 24 hours.  The UW Password Rest process changes the password twice, once with the random temporary password, then with the password the user chooses.
Password Reset Process (Advanced)
  1. User clicks on the Reset Password button on login page.
  2. User enters their identity.
  3. User answers their Challenge Questions.
  4. The system sets a random temporary password.
  5. The system logs in as the user, using the random temporary password.
  6. The user is prompted to choose a new password.

    • Related Articles

    • Change Password Reset URL

      Issue Customer would like to use their own password changing application instead of the one built into Unified Workspace. Solution To point the Reset Password link to a specific URL: Open webAdmin Dashboard. Expand Customization Center. Expand ...
    • User not able to change password in Unified Workspace

      How to enable Change Password debug, when having trouble with users not being able to change, or reset, their password in Unified Workspace. The Change Password debug needs to be enabled on the server that connects to your directory.  You may know ...
    • Error changing AD Password

      The user is trying to change their password via the portal and is getting an error that the Directory Services was unable to change the password. The following error shows on the loader console : DEBUG ...
    • How to disable password saving - Firefox

      Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Firefox, launch Firefox and perform the following steps. Click the Firefox menu. Choose Options or Preferences (depending on ...
    • How to disable password saving - Safari

      Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Safari, launch Safari and perform the following steps. Click the Safari in the top menu bar. Choose Preferences. Choose ...
    • Popular Articles

    • Old Browser Versions

      Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time.   This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
    • LCS Redirection

      Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
    • Time windows allows for Service Shutdown

      Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
    • How to disable password saving - Internet Explorer

      Having multiple methods for saving a password in the browser can cause confusion for the user.   To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
    • How to disable password saving - Chrome

      Having multiple methods for saving a password in the browser can cause confusion for the user.  To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...
    • Recent Articles

    • Lenovo Unified Workspace 7.0.0.63 Released

      Highlights of Unified Workspace 7.0.0.63 If you need assistance with your update, please e-mail support at support@lenovosoftware.com or visit https://unifiedworkspace.com/support/ for more information. Below is a list of enhancements and fixes for ...
    • How to fix customized login and profile after upgrading to v7.0

      With the release of 7.0 the default login page has been modified to simplify the customization process.  If you are having an issue with the login page not displaying, after upgrading to v7.0, you will need to delete the custom CSS code and start ...
    • SAML SP - Sync Directory Password

      Login script to prompt for directory password Since the user does not login into Unified Workspace with a password, we cannot capture the password to use in the @@password@@ variable.  If you would like to use the Active Directory password for other ...
    • MySQL 8 SSL

      Issue Admin is making a database connection to a MySQL 8 database.  When clicking the Ping button on the DB Connection object, the following error is presented: WARN: Establishing SSL connection without server's identity verification is not ...
    • 7.0 excludeProtocols - includeProtocols - allowCiphers - denyCiphers config file

      excludeProtocols - includeProtocols - allowCiphers - denyCiphers config file The following configuration is recommended for systems running 7.0.0.63, and higher. (For older 6.5 releases of UW, please see this article.) ...