I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time.
This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not control the product cycle of the browser we develop and check our code against the latest browsers out at the time of development. This helps ensure that we can handle the new browsers since many like Firefox and Chrome auto update themselves.
We realize that some customers are unable to update to the latest browser and we have always done our best to go back for those customers and see if a problem can be fixed but sometimes depending on the issue we are unable to do so and the customer would have to upgrade the browser to fix the issue.
Many people want to know the minimum browser that they need to use webNetwork and that one is also a hard one to answer because of the rapid change in browser technology. Just about every browser on the market today can login and utilize webNetwork. This includes browses on game consoles like the PS2, Wii and other devices. But this does not mean that every feature will work properly. We focus development and testing on IE, Chrome, Firefox and Safari for the Mac. That does not mean another browser won't work, but just that our development and testing is focused around the 4 major ones.
In each of those 4 major browsers there are what is considered good versions and problematic versions. For example, IE 6 has been discontinued by Microsoft and taken off the support list by many vendors. IE 7 and 8 will soon follow. As of 11/15/2012 Google will discontinue the use of IE 8 for accessing Google Apps. Firefox has been on a rapid release cycle releasing 30+ versions of Firefox since 2011. Chrome is updated on a similar rapid release schedule. Safari for Mac has started releasing new versions on a more frequent basis. Releasing 22 versions since version 4 in 2010.
We often get asked, I have hundreds of workstations using Firefox 3 or Safari 4 will webNetwork work ? The answer to that question unfortunately is try out the features of webNetwork that your company will use and see if things work to your satisfaction. Many new features in the product simply won't work because the technology to run them does not exist in those versions. For example the HTML 5 rdp client. If you have a problem please let us know and we will make every effort to solve the problem if we are able to do so. But if you are on a very old (in internet time, 6 months is old for a browser) you may need to bite the bullet and upgrade the browser or utilize a different browser. We do understand that you may also run other products that must use a specific version of a browser and the only thing we can say is to check with the other vendor and see when they plan on supporting a newer browser.
Icon changes for customer upgrading from old versions
The customer has had webNetwork for many years and wants to go to the new profile but does not know icons are being used on a clean install. Do you have a list of the icons used for a new install? Under webAdmin / Customization center / Upgrade ...
Changed password but old one still works.
After changing the password in Active Directory, users are still able to authenticate using their old password. Why is this ? Active Directory allows both the old password and the new password to be used for one hour, to allow for replication. ...
webPass SSO Browser and Device Support
webPass SSO webAgents and Extensions download page. webPass Server Side SSO webPass Server Side SSO is handed by the UW server, and thus requires no installed Agents or Browser Extensions to function.
Browser does not support HTML5 canvas
The customer is getting the error with Internet Explorer: This browser does not support HTML 5 canvas. This means that you need to set the link that loads the webRDP webapp to a New / Native window. Go to webAdmin, find the link and under options ...
Browser Extensions that cause issues with the Lenovo Unified Workspace
Certain browser extensions cause features of the Lenovo Unified Workspace (formerly webNetwork) not to work correctly. Adblock extensions, in general, cause LUW issues, as they tend to block various Java Script files. It is recommended to uninstall, ...
Old Browser Versions
Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time. This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
Time windows allows for Service Shutdown
Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
How to disable password saving - Internet Explorer
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
How to disable password saving - Chrome
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...