Management Console non-directory credentials

Management Console non-directory credentials

Question
How can I access Unified Workspace if my directory credentials are not working?
For example: We are having directory issues and need to configure Unified Workspace to connect to a different Directory Controller.


Solution
The Management Console (https://127.0.0.1:8090) can be configured with a non-directory username/password for authentication to the Management Console.  This login will provide access only to the servers' UW Management Console.  With this login, you can change the Directory Server address the UW server connects to.

You will want to make sure to have the non-directory credentials set on the server.

To access to Management Console
  1. Open a modern browser (Chrome, Edge, or Firefox) on the server.
  2. Browse to https://127.0.0.1:8090



Let's first set the credentials
  1. Authenticate to https://127.0.0.1:8090 using a UW admin account (member of the webNetworkAdminGroup).
  2. Select the Security tab.

  3. Set whatever username/password combination you would like to use.  You can leave the default username if desired.
  4. Click the Save button to save the new credentials.
  5. The webNetwork service will need to be restarted, at some point, to activate the new non-directory credentials.
Once you have restarted webNetwork on the server, it is advisable to test the new non-directory credentials.  Then save the credentials away in a safe location.

Now if you run into an issue, such as the Directory Server that UW connections to has failed, you are able to authenticate to UW using the non-directory credentials to access the Directory Configuration.


Change the Directory Server Host Address that UW connects to
  1. Authenticate to the Management Console (https://127.0.0.1:8090) using the non-directory credentials set previously.
  2. Select the Directory tab.

  3. Change the Host Address accordingly.
  4. Click the Save button.

Restart UW
  1. Select the Settings tab.

  2. Click the Shutdown button to properly shut down the webNetwork service.
  3. Go to the Windows Services Control Panel and Start the webNetwork service.
UW should now fully start up connecting to the new Directory Server.

You can view the Startup Log file at c:\UnifiedWorkspace\config\webNetworkTrace.log to verify proper connection to the directory.

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