Machine you have attempted to access is unavailable

Machine you have attempted to access is unavailable

The Customer has several users who when trying to connect to their PC using PersonalRDP get a page that says: 
The machine you have attempted to access is unavailable.

This means that UW was unable to communicate with the user's machine that they have registered. This could be due to a new IP number on that machine or they powered off the machine or changed some personal firewall settings.

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