Launching TS webapp brings up webRDP configuration screen

Launching TS webapp brings up webRDP configuration screen

This is caused by many ad blockers or identity protection plugin / extensions. 

Ad Blocker and Norton identity protection are two such products. Both of these inspect and change HTML to try to remove ads from the page. Doing this messes up the HTML for launching webRDP which causes it to pop up the configuration screen. 

Remove or disable these types of plugins to fix the problem.

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