When clicking the Upgrade button, inside of the Customization Center's Upgrade Center, to update a custom profile, I receive the following error:
An Error Occurred: Please contact support.
This error indicates the server is having difficulty with the process of copying the core files from the stock profile folder to the custom profile folder.
To futher troubleshoot the issue, it will be necessary to look for errors on the relay's console. This can be accomplished in one of two ways.
- In a new browser window browse to the relay's 8090 Console (https://127.0.0.1:8090/).
- Select the Logging tab.
- Click the Launch button to open the Console Log Viewer.
- Click the profile Upgrade button inside of your other browser window.
- Open another instance of the webAdmin Dashboard in a new browser tab.
- Expand Utilities.
- Select Set Log Level, to see the Console Log Viewer.
- Click the profile Upgrade button inside of the other webAdmin Dashboard browser tab.
You should see a an error stack trace in the Console Log Viewer indicating the root cause of the error.
For example, a recent error was:
INFO (08/22) 10:22:17 [stderr]: java.io.FileNotFoundException: D:\stoneware\webserv-sec\Custom-SCA-Profile\images\Thumbs.db (Access is denied)
In this situation, the resolution was to remove the Thumbs.db file from both the Custom-SCA-Profile and the stock SecureCloudAccess-Profile folders.
Old Browser Versions
Question: I am using an older browser version and am having problems. What can be done ? We are not able to upgrade the browser at this time. This is a challenge for any company that makes software that utilizes a browser. Since Stoneware does not ...
Problem: How to redirect the LCS in an environment with multiple LCSs and students connecting to them. Solution(s): Create an allow.cfg on all LCS(s) (including the Master) in the network, however, even if no allow.cfg is present on an LCS, machines ...
Time windows allows for Service Shutdown
Issue: Can the time windows gives a service to shut down before it kills the service be increased? Solution: Yes, the following information comes from the Microsoft URL : http://support.microsoft.com/kb/146092 To specify the wait time, do the ...
How to disable password saving - Internet Explorer
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Internet Explorer, launch Internet Explorer and perform the following steps. Click the blue Settings menu icon in the upper ...
How to disable password saving - Chrome
Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Chrome, launch Chrome and perform the following steps. Click the Chrome menu button in the upper right corner of the Chrome ...