Desktop Loading Loop

Desktop Loading Loop

Issue:

Users are seeing a login loop, where the SCA profile desktop is being drawn over and over (similar to clicking the browser's reload button).


Solution:

This was previously seen as an issue with specific Browser Extensions .

There is a function tied to the `"message"` event called `webPassInstalled()`. This function, no matter what, will reload the page. Any chrome extension that uses the `postMessage` function will trigger a `"message"` event, causing the `webPassInstalled()` function to be fired.

A bug was found with the function that would check to see if the webPass Browser Extension is installed.  The response to some Browser Extensions would cause a postMessage event that would refresh the desktop.

This bug has been addressed as of 6.4.3.19.

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