Assigned tiles not showing due to missing back-link

Assigned tiles not showing due to missing back-link

Question

We have several staff members that can't see a specific assigned tile/link. The tile has many group assignments the user is a member of, but when I view User Access and look at the assigned Link Sources, the tile/link is not listed. 


Issue

Most likely that is an issue with what we call back-links.  When you assign a link to a user/group/OU, the link object will list the assigned user/group/OU.  The User/group/OU will then show the assigned link on their object.  Sometimes when saving the assignment, AD doesn't set the assignment on the other object.

When a user logs in, the link assignments are read from their OUs, Groups, and individual assignments.  So, if the link shows it is assigned to a user/group/OU, but when you look at the user/group/OU and the link doesn't show as assigned, the associated user will not see the link.


Solution

To check if this is the issue, look at all of the user/group/OU objects that show on the link object as being assigned.
If one of those objects does not show the link assigned (on the Assignments tab), go back to the link.  Delete that user/group/OU from the Assigned To field and save the link.  Then add the user/group/OU assignment back and save the link again.  Check the user/group/OU to see that the link now properly shows under the Assignments tab.

The user should now see the link the next time they log into UW.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Lenovo Unified Workspace 7.0.2.5 Released

        Highlights of Unified Workspace 7.0.2.5 Before you install: Please view the installation notes here. 7.0.2.5 requires a 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.1.41 Fixed external storage providers oauth ...

      • Lenovo Unified Workspace 7.0.1.41 Released

        Highlights of Unified Workspace 7.0.1.41 Before you install: Please view the installation notes here. 7.0.1.41 requires a 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.1.41 Updated Log4j Updated Java Updated ...

      • Alternative Product for Unified Workspace

        Unfortunately, Lenovo Software does not have an alternative product in which to migrate. To our knowledge, there just isn't any other single product out there that can do all that Lenovo Unified Workspace (LUW) was able to do. In searching for ...

      • Retiring Unified Workspace

        Lenovo and Stoneware are committed to providing the highest quality products and services to our customers. As part of our continued focus on innovation, we will be retiring Unified Workspace (formerly Stoneware webNetwork), effective January 31, ...

      • Assigned tiles not showing due to missing back-link

        Question We have several staff members that can't see a specific assigned tile/link. The tile has many group assignments the user is a member of, but when I view User Access and look at the assigned Link Sources, the tile/link is not listed. Issue ...

      • Related Articles

      • SCA Profile Tiles not displaying in alphabetical order

        This is due to the Movable Tile feature of the SCA profile. If the user has not moved any tiles, then the tile will appear alphabetically, as it will be using the default server-side sorting. Once a tile has been moved by a user, we then use the ...

      • Missing TSC ActiveX control

        Customer has windows 7 and is trying to use a Terminal Service VPN webapp. When it is launched a pop up shows the message : Missing TSC ActiveX Control(s). Click the Information Bar to allow Installation of TSC ActiveX control  System check says that ...

      • How to order Links / Tiles

        Problem:  You would like to have them links/tiles appear in a specific order. Cause:  The default order of links/tiles on menus is alphabetical.  This can be changed in interface to match LDAP ascending/descending order, but this is not always ...

      • Link changes from 6.5 to 7.0

        When upgrading to 7.0 you may notice that some link URL's have changed.  If you need to roll back your install you will need to fix these links by hand, also if you have moved or copied these links elsewhere in your environment, you will need to ...

      • User profile does not finish loading if user has no assigned links

        Symptoms: Users trying to authenticate to UW are getting stuck with the profile loading animation. For the SCA profile, this is the filling cloud animation. For the Universal Profile, this is the spinning cursor animation. Older Profiles, such as the ...