Lenovo Software Help Center

Analytics Link report not working after upgrading to 6.3.0.x

Problem:  Analytics Link reports not loading after upgrading to 6.3.0.x


Cause:  We discovered in about version 6.3.0.127 that the ActionID that define the events for the Audit database were changed thus causing the Link Report in the Analytics tile to not function.  The data for ActionID 107 and higher were incremented by 1, thus causing the reports to search for invalid data.


Prerequisite(s):
  • webNetwork upgraded to 6.3.0.197 or higher
  • Analytics setup in MySQL or MS SQL server
  • Know your Analytics database/schema name
  • Access to native SQL server tools

Solution(s):  You'll need to manually adjust the logs for the data range that they were effected.  The following example will show you how to fix for MySQL.  Make sure to replace swaudit for your own database/schema name if different.  For MS SQL, replace swaudit.auditdata for dbo.auditdata.
  1. Verify webNetwork servers are 6.3.0.197 or higher
  2. Make a backup of your Audit database using native SQL tools
  3. Connect to SQL server using native tools
  4. Run commmand - SELECT * FROM swaudit.auditdata where actionid=107 and data3 is not null;
  5. Look for the first entry in the results and record the datetime field to get the start date (ex: 2015-07-01 00:01:55)
  6. Look for the last entry in the results and note the datetime filed to get the end date (ex: 2015-10-02 23:53:09)
  7. Run command - update swaudit.auditdata set actionid=106 where (actionid=107 and (datetime>="2015-07-01 00:01:55" and datetime <="2015-10-02 23:53:09" ));
  8. Run command again, but increment actionid - update swaudit.auditdata set actionid=107 where (actionid=108 and (datetime>="2015-07-01 00:01:55" and datetime <="2015-10-02 23:53:09" ));
  9. Repeat until step 8 until actionid=120 where (actionid=121 and (datetime>="2015-07-01 00:01:55" and datetime <="2015-10-02 23:53:09" ));
  10. Test Analytics Link report and reports should load normally again

    • Related Articles

    • Running Analytics Migration Wizard

      After applying a Service Pack, not all of the Analytics reports work.  Some show an error: Unable to Run Report The database that contains the information for this report is not currently available. Please try again later.  If you continue to have an ...
    • New Analytics feature in webNetwork 6.1+

      In webNetwork 6.1 we added a new Analytics report that essentially replaces the old reports for querying the relay log information.  The old reports for many installs were called:  Authentication Report  Complete Report  Day of Month Report  Error ...
    • Working with Binary Data in Report Services

      Quick Start Guide - Binary Data This tutorial is designed as a quick "How Do I Work With Binary Data" tutorial.  It walks through the steps necessary to upload an image to a database.  Every webNetwork 6.0 installation ships with a database called ...
    • Configure Analytics features in webNetwork 6.1+

      Basic Steps: Create new database called "swaudit" Run the appropriate script file located in /stoneware/hsql/dbscripts directory Give access to the appropriate DB user accounts Create DB connection object OR reuse existing webNetworkAuditDB object ...
    • Slingshot will not install after upgrading to 6.4.0.x

      Symptoms: Slingshot applications are unable to install the Slingshot application for kicking off slingshot applications.  Error is received "Unable to contact server." Issue: TLSv1 is disabled by default in the stoneware/config/excludeProtocols file. ...
    • Popular Articles

    • Can a Teacher see Students outside of school?

      This content has moved! Visit the new LanSchool Classic Help Desk It looks like you may be interested in LanSchool Classic General FAQ.
    • LanSchool Latest Release Notes

      This content has moved! Visit the new LanSchool Classic Help Desk It looks like you may be interested in LanSchool Classic Latest Release Notes.
    • How to uninstall LanSchool Student and WebHelper from Chromebook

      This content has moved! Visit the new LanSchool Classic Help Desk It looks like you may be interested in Mass Deploying LanSchool Student for Chromebook.
    • LanSchool 8.0.2.82 Release Notes

      LanSchool™ Release Notes Updated: December 16, 2019 Component Versions LanSchool 8.0.2.82, December 16, 2019 Chromebook App 8.0.2.13, December 16, 2019 Chrome Web Helper: 8.0.2.5, December 16, 2019iOS TA and Student 8.2.0, December 16, 2019 Android ...
    • Controlling multiple students at once

      Problem: Can I remote control multiple computers at once? Cause: N/A Prerequisite(s): LanSchool Teacher and Student Solution(s): If all of the computers in the lab are the same basic image or configuration (for example. all Windows XP machines with ...
    • Recent Articles

    • Lenovo Software Newsletter

      Question Is there a way I can be notified about product updates? Solution To receive updates from Lenovo Software about product updates, we encourage customers to subscribe to our Lenovo Software Newsletter.
    • Allow Help Desk to reset Image Challenge images

      Issue Customer would like to allow Help Desk users to only be able to reset user Image Challenge images when they have been forgotten by a user. Solution This can be done by assigning specific users in the system the User Group Admin role, as well as ...
    • Troubleshoot RDS

      This is a good article, from Microsoft, on how to troubleshoot RDS/RDP logon issues. https://social.technet.microsoft.com/wiki/contents/articles/37841.remote-desktop-services-rds-logon-connectivity-overview-and-troubleshooting.aspx
    • Building an Employee Phonebook system

      Building a Mini Application Post #20 Can it really be that simple to create a little application with Report and Form Builder?  This tutorial shows you that it is - and actually helps you make a useful application at the same time as learning how to ...
    • Working with Binary Data in Report Services

      Quick Start Guide - Binary Data This tutorial is designed as a quick "How Do I Work With Binary Data" tutorial.  It walks through the steps necessary to upload an image to a database.  Every webNetwork 6.0 installation ships with a database called ...