Allow Help Desk to change user password

Allow Help Desk to change user password

Issue

Customer would like to limit Help Desk users to only be able to change/reset user password via the webAdmin Dashboard.


Solution

This can be done by assigning specific users in the system the User Group Admin role, as well as assigning them the webAdmin Dashboard and User Group Admin links.  The best method to accomplish this task, while providing for ease of management, is to use a group to assign these rights to the users.

The following example assigns the ability to modify user objects to the users of a Help Desk.
  1. Create a group named HelpDeskToManageUsers.
  2. Assign the group the User Group Admin role* via the group's Roles tab.
  3. Assign the group the webAdmin Dashboard link (under the Admin Programs menu), via the group's Assignments tab.
  4. Assign the group the User Group Admin link (under the Admin Programs menu), via the group's Assignments tab.
    In addition, you can also assign the webAdmin Tree View link*(under the Admin Programs menu), via the group's Assignments tab.
  5. Assign the Help Desk users to the new group, via the group's Members tab.

The Help Desk users will now see a limited version of the webAdmin Dashboard.  With only the User-Group Admin (and Tree Root if assigned) option.  The Help Desk users will be able to modify user and group objects, including changing passwords via a user object's Authentication tab.



*Note: Due to a bug recently identified, systems running 6.5.1.x or lower will find that the User Group Admin role is not providing enough rights to change user password.

This bug has been resolved as of 6.5.2.x.

    Can't find the KB

    Unable to find the KB to address your issue ?  

      • Recent Articles

      • Lenovo Unified Workspace 7.0.2.13 Released

        Highlights of Unified Workspace 7.0.2.13 Before you install: Please view the installation notes here. 7.0.2.13 requires a 7.0 license file. Below is a list of enhancements and fixes released in Unified Workspace 7.0.2.13 Fixed external storage ...

      • LanSchool Documentation Guides

        LanSchool Classic Teacher Console The LanSchool Teacher Console is the interface teachers will use to manage their classroom and students. It contains all the tools necessary for a teacher to effectively interact with students and create a ...

      • Lenovo Unified Workspace 7.0.1.41 Released

        Highlights of Unified Workspace 7.0.1.41 Before you install: Please view the installation notes here. 7.0.1.41 requires a 7.0 license file. Below is a list of enhancements and fixes for Unified Workspace 7.0.1.41 Updated Log4j Updated Java Updated ...

      • Alternative Product for Unified Workspace

        Unfortunately, Lenovo Software does not have an alternative product in which to migrate. To our knowledge, there just isn't any other single product out there that can do all that Lenovo Unified Workspace (LUW) was able to do. In searching for ...

      • Retiring Unified Workspace

        Lenovo and Stoneware are committed to providing the highest quality products and services to our customers. As part of our continued focus on innovation, we will be retiring Unified Workspace (formerly Stoneware webNetwork), effective January 31, ...

      • Related Articles

      • User not able to change password in Unified Workspace

        How to enable Change Password debug, when having trouble with users not being able to change, or reset, their password in Unified Workspace. The Change Password debug needs to be enabled on the server that connects to your directory.  You may know ...

      • Allow Help Desk to reset Image Challenge images

        Issue Customer would like to allow Help Desk users to only be able to reset user Image Challenge images when they have been forgotten by a user. Solution This can be done by assigning specific users in the system the User Group Admin role, as well as ...

      • Change Password Reset URL

        Issue Customer would like to use their own password changing application instead of the one built into Unified Workspace. Solution To point the Reset Password link to a specific URL: Open webAdmin Dashboard. Expand Customization Center. Expand ...

      • User password expiration / lockouts in Microsoft Active Directory

        How can I show accounts that are locked out in AD ? http://technet.microsoft.com/en-us/library/cc738772(WS.10).aspx Can I dump password expiration for users in AD ? AdFind.exe to dump the password expiration. Stoneware download / Utilities has this ...

      • How to disable password saving - Safari

        Having multiple methods for saving a password in the browser can cause confusion for the user. To disable password saving in Safari, launch Safari and perform the following steps. Click the Safari in the top menu bar. Choose Preferences. Choose ...